Shipping policy
Shipping Policy
Thank you for shopping with Curio Nail! We carefully prepare and pack every order before it leaves our studio.
Order Processing
Orders are typically processed within 2–5 business days after your order is placed.
During holidays, special promotions, or periods of high order volume, processing may take slightly longer.
Business days do not include weekends or U.S. federal holidays.
U.S. Shipping
We currently ship throughout the United States.
Shipping rates and available delivery options will be calculated and displayed at checkout.
Estimated delivery times shown at checkout begin after your order has been processed and handed over to the shipping carrier.
Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for tracking information to update after the carrier receives your package.
Multiple Shipping Locations
To help us process and deliver orders more efficiently, some orders may be shipped from different Curio Nail fulfillment locations.
If your order contains multiple items, they may occasionally be shipped separately and arrive in more than one package.
You will receive tracking information for each shipment when available. There is no additional shipping charge to you if we choose to split your order into multiple packages.
Shipping Delays
Delivery dates are estimates and are not guaranteed.
Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, holidays, carrier delays, or other circumstances outside of our control.
If your package appears significantly delayed, please contact us and we will do our best to help you locate it.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location, with household members, neighbors, or your local carrier.
If you still cannot locate your package, please contact us at meetcindia@gmail.com and we will help you review the situation.
Curio Nail is not responsible for packages lost due to an incorrect or incomplete shipping address provided by the customer.
Incorrect Shipping Address
Please make sure your shipping information is correct before placing your order.
If you notice an error, contact us as soon as possible at meetcindia@gmail.com.
We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed or shipped.
Additional shipping charges may apply if an order needs to be reshipped because an incorrect address was provided.
Returned Packages
If a package is returned to us because of an incorrect address, failed delivery attempt, or refusal of delivery, we may contact you to arrange reshipment.
Additional shipping charges may apply.
Damaged Orders
If your order arrives damaged, please contact us at meetcindia@gmail.com with your order number and photos of the package and damaged item.
We will review the issue and help determine the appropriate resolution.
Questions
If you have any questions about your order or shipping, please contact:
Curio Nail
Email: meetcindia@gmail.com
